“What type of files can I send?” (PDF PREFERRED for Print)
.eps, .tif, .pdf, .jpg, .psd, .ai, .indd, .doc, .xls, .csv, .dbf, .txt
We would prefer you to send PDF’s and EPS files with outlined fonts. These files are much easier to handle and will likely speed up your turnaround. If you are going to send native file you must send with all font, support files / linked images.
“What color mode should my files be in?”
You should always save your artwork in CMYK mode. If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job, and we will not reprint your job with out new charges. Spot colors will also cause color shifts.
“What resolution should my file be?”
We accept 300 DPI files, and no less. Low resolution orders will be placed on hold until we receive new files, slowing your turnaround. We will notify you if the files are low resolution.
“How should I set up my bleed and crop marks?”
If you are sending an EPS or PDF, make sure you include an 1/8in bleed with crop marks so we will know where to cut your job. “Borders on jobs”
If the border is too close to the cutline, it may be cut off-center slightly. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.
“How can I avoid transparency issues?”
Any transparency issue can be resolved before saving your file. Within Illustrator, you may select the artwork, go to Object and choose “Flatten Transparency”.
"Borders on jobs"
If the border is too close to the cutline, it may be cut off-center slightly. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.
"What forms of payments do you accept?"
Visa, Mastercard, Amex, Discover, Checks, Cash, Venmo & Paypal
"What is a full bleed?"
When the printed inks run all the way to the edge of the paper.
"What is a PMS color?"
Stands for Pantone Matching System and is the trade name for a color-matching system used by printers to specify inks for printing. A specific formula is used to produce each shade, and each shade is assigned a specific number.
"What database formats do you accept?"
Excel, .DBF, .TXT, .CSV, XLS
